Many businesses have introduced technology like tablets or POS systems, but for it to be effective, the staff need to know how to use it.
Technology is a significant player in today’s world. It’s at the forefront of everything we do. We use it to message friends and sell stuff online as well as many other things.
Due to the effectiveness of technology, businesses have had to change the way they operate.
Statistics show that more than 52% of restaurants have upgraded their old system to a POS one. This is due to its cutting-edge functionality and easy use.
When trained correct the above systems can enhance store efficiency, customer satisfaction and profits.
Does that sound good to you, let’s explore this in more detail…
What’s a POS System?
A POS system is also known as a point of sales system. It’s what customers use to make a payment for a product or service in-store.
Although the number of new POS Systems is on the rise, still an astonishing 64% of store retailers don’t have a POS system in place.
So, now you have an idea of what a POS System is, here’s some advice on how to train your staff on how to use this tech.
1. Form a POS System Training Strategy
A training strategy means you can execute different aspects of educating employees on POS systems.
This will enable the employees and the employer to have a better understanding of areas they will be trained on and what they need to learn. Some important aspects to cover could include:
Turning on/off the equipment, develop an understanding of how to use the POS system.
How to accept payments whether this is by cash, card, check or alternative methods.
Where to locate specific products
How to process discounts and other promotional items such as student discounts, coupons, loyalty points/schemes and refunds
You get the idea!
2. Teach Troubleshooting Techniques
Computer systems often experience issues, whether this is a system or human error. Employees have to be aware of how to deal with these situations if they arise, particularly if a senior member of staff isn’t present. A few areas to explore are void payments, restarting the POS system, system crash.
3. Get Employees to Test the POS System
Staff require hands-on experience, and they will need to test the POS system themselves. This is a better way for them to learn.
Another excellent training tool to consider is to encourage staff members to practice payment transactions with another colleague, such as processing a payment, a refund, or managing through a software error.
4. Apply Modular Training
Utilising modular training sessions offers flexible and short segments of training instead of long and mundane courses. Participants are more likely to retain more information this way.
5. Offer Continuous Education
Regular training may be a good idea to keep your staff up to date and to answer any questions they may have.
Even once they’re familiar with the POS system, continuous education is still wise. For instance, if a system update requires additional training, it’s always good to have a firm foundational understanding of the software.
6. Start with the right POS System Tech
Choose apps and solutions that are intuitive and easy to understand. Evaluate the applications and tools from a beginner’s perspective. Users should be able to use the software with little to no help.
It is helpful to use solutions that work on the devices that your employees are already familiar with.
This is one reason why cloud-based solutions that work on web browsers and mobile devices are so popular. Instead of having to introduce new hardware, it can simply be downloaded to the device.
7. Use Existing Vendor Sources
With a standard POS system, each employee should know how the basics work. However, the degree of their understanding will vary depending on their job responsibilities.
Employees should take advantage of any training materials that are offered by their employer. Live demonstrations and access trails are an excellent way to learn.
Utilise resources such as help centres that will allow you to browse different topics and search for questions they may have.
The more an employee is familiar with an app or piece of the easier it will be for you to operate or share knowledge of it.
8. Get Help From Your Most Adaptable Employees
Depending on the employee, some may pick up technology quicker than others, whereas some may require extra training.
You can utilise the employees who pick up technology quicker by making them into leaders. They can solve low-level problems that their colleagues may be encountering.
9. Bring in an Expert if Necessary
You can always seek expert help if the operation is more complex, and you have a large team.
The professional can help train employees on new technology. If you’re stuck, most solution providers have in-house account managers and customer success reps who can help with software set up, training and maintenance.
10. Gather Feedback
Address feedback from your employees who are using the new technology, and keep the lines of communication open.
Make them aware of how this will benefit them and how their skills will be enhanced.
Listen to the feedback regardless of whether it is positive or negative. Take on board the feedback and make changes based on these.
Ready to Teach Your Staff How to Use Your POS Systems?
Overall we can see POS systems are a key feature in ensuring your business stays effective and that you can meet the needs of your customers.
Why wait? Why not convert your old system today!
Did you find this article helpful? If you still have questions, feel free to contact us.